J.D. Power and Associates, the respected consumer research firm, recently named TracFone as #2 in overall customer satisfaction among non-contract wireless users in its 2009 U.S. Wireless Prepaid Customer Satisfaction Index Study.
We're thrilled! Ecstatic! And not disappointed at all to be #2, since our sister brand Net10 is #1.
The announcement is here and the page with the ratings is here.
MetroPCS came in dead last. Cricket, AT&T GoPhone, Verizon and T-Mobile were just above them, but still at the bottom. Sorry!
The 2009 U.S. Wireless Prepaid Customer Satisfaction Index Study, now in its fourth year, measures customer satisfaction with current non-contract wireless service across six key factors. In order of importance, they are: performance and reliability (28%); cost of service (19%); account management (17%); initial activation (15%); offerings and promotions (12%); and customer service (9%). The study is based on responses from 4,229 wireless users who currently subscribe to non-contract service plans. Findings are based on a continuous fielding period between January and June 2009.
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